FAQ
Q. What if the repair is easy, like a breaker or pilot?
A. Sometimes it happens, breakers and pilot failures can be indications of other problems either way, you get a quote. If you don’t like your quote, or it doesn’t feel right you send me away and pay nothing and owe me nothing. You cannot loose.
Q. What is the down side or catch?
A. There is none. I am the Honest Air Man and my customers will tell you the same.
Q: Where are we located?
A: Blue Star is located in Antioch, CA. We service the entire East Bay Area, including the Tri-Valley Area. Contact us if you have any questions regarding our surrounding areas.
Q: How do I locate my air filters?
A: Your systems air filters should be located in one of two places. The first, most common, place for air filters to be located is in your systems air handler, or furnace. Make sure your system is turned off before removing the filter. The second location that your air filter may be located is in your return air filter grill. This would be the largest vent either in your floor, wall, or ceiling and fairly close to the location or your air handler, or furnace. The size of your filter depends on the unit, most air filters should have the dimensions written on the border.
Q: There is poor air flow through the vents in my house, why?
A: Poor air flow could be a serious failure. The first item to check would be your air filter. If the air filter is dirty, this could be the answer to your question. If not, call Blue Star, and we will come to your house and give you a price quote to fix or change any problems you are experiencing.
Q: I don't feel any air flow in 1 or more rooms in my house, why?
A: This could be a duct system failure. Your duct system are the veins, or piping, of your HVAC system. One or more of your ducts could have been damaged or become unattached to the rest of the system. Call Blue Star, and we will come and take digital pictures of your ducts and the possible failure. We will also give you a price quote to fix the issue.
Q: What are our hours?
A: We work Monday through Friday, including weekends, if needed. Contact us if you have any questions regarding availability.
Q: Do we charge for estimates?
A: Absolutely NOT. We do not give "estimates", we provide you with a PRICE QUOTE on the work to be performed. All price quotes are no obligation.
Q: Are there any references I can contact about your work?
A: Blue Star has never had an unhappy customer, and we never plan on having one. You can speak with any of our past customers to find out the joys and benefits of having Blue Star on your team for life!
Q: How often should I replace my air filter?
A: Your air filter should be replaced every 3 to 4 months. An easy way to figure out if your filter is affecting the air flow in your home would be; remove it from the system, and either hold it up to a light or hold a flashlight to the back of the filter. Air flow is similar to water flow, it follows the path of least resistance. A dirty filter would be clogged with dirt, dust, and debris. The dirty filter would show little, if any, light passing through. It is time to replace it.
Q: How long does it take to replace my HVAC system?
A: This varies depending on the size and work performed on the job site. Some jobs could be finished in as little as one full day, while other, more extensive jobs need more time. Blue Star prides itself in quality of work. We would rather spend more time on making you, our customer happy and satisfied, than rip out and throw in a new system. No matter what happens, "you never pay more than your qouted price". Give us a call or email TODAY!
Q: What are some benefits of replacing my HVAC system?
A: There are many benefits of replacing your old HVAC system. New systems use less energy and save money on your gas and electricity bills. You may be able to qualify for rebates from your utility provider with a new system. You will also have the opportunity to improve and add air flow to other parts of your home. Schedule your price quote today and learn more about the benefits we have to offer!